COOKIES WEBSITE STATEMENT

Cookies are small text files which a website may put on your computer or mobile device when you first visit the website. The cookies will help the website recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. 

We use cookies to distinguish you from other users of the website. This helps us to provide you with a pleasant experience when you use the website and allows us to improve the services, we provide to you. On revisiting the website, we will be able to obtain information about your previous visits and about your computer including where available, your IP address, operating system, and browser type, for system administration. This is statistical data about your browsing actions and patterns and does not identify you. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. 

We use the following cookies: 

Strictly necessary cookies. These are cookies that are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Disabling them may mean you are not able to access parts of our website. 

Analytical or performance cookies. We use these cookies to collect information about how visitors use the website, for instance which pages visitors go to most. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Some of these cookies are known as analytic cookies which allow us to monitor website traffic using industry accepted third parties.  

Functionality cookies. These cookies are used to recognise you when you return to our website and to remember changes you have made to things such as text size, fonts, and other parts of the website you can change so we can personalise our content for you. 

  Targeting cookies. We use these cookies to record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. 

For more details on the specific cookies we use, why we use them and when they will expire, please see Part 1 of Appendix 1 of this Cookie Policy. 

Most browsers accept cookies automatically, but you can change your cookie preferences by adjusting your browser settings to refuse the setting of all or some cookies if you prefer. You can usually do this by visiting the “options” or “preferences” menu on your browser. Please note, however, that if you do this and choose to block all cookies (including essential cookies) we cannot guarantee that your experience will be as fulfilling as it would otherwise be, and you may not be able to access all or parts of our website. 

Where we collect personal data as part of our use of cookies on the website, we will do so in accordance with our Privacy Policy [https://rachenhealthcare.co.uk/privacy-policy]. 

 
PRIVACY POLICY 

We are Rachen Healthcare Ltd, incorporated in England. Our company number is 14132828  and our registered address is:  

19 Hillary Road 

Rushden 

Northampton NN10 9NZ 

Rachen Healthcare Ltd is committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (“UK GDPR”) unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at officeadimistrator@rachenhealthcare.co.uk 

This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.rachenhealthcare.co.uk you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us. 

What information does Rachen Healthcare Ltd hold and how will we use it? 

Information you give Rachen Healthcare Ltd: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location, and phone number. This does not include all personal data processed by Rachen Healthcare Ltd but only personal data it collects through its website. 

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for no longer than is necessary and will be securely deleted.  

Information Rachen Healthcare Ltd collects about you: Rachen Healthcare Ltd may collect the following information from you when you visit the website: 

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; and 

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline. 

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address, and phone number. We will retain this information for no longer than necessary and will be securely deleted. 

Cookies 

The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies, we use and the purposes for which we use them, please see our Cookie Policy [https://rachenhealthcare.co.uk/privacy-policy]. 

Use Made of the Information 

We may use the information we receive and/or collect about you to: 

Fulfil our obligations under any contract that we have entered with you or with a Service User that you represent, and to provide you or the relevant Service User with information or services that you or the Service User has requested 

Send you newsletters and marketing information if you have consented to us doing so 

Notify you of products and services that we feel may interest you, or permit third parties to do so if you have provided the appropriate consent 

Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website 

Rachen Healthcare Ltd processes personal information for certain legitimate business purposes, which include some or all the following: 

Where the processing enables Rachen Healthcare Ltd to enhance, modify, personalise or otherwise improve the website, its services, or communications 

To identify and prevent fraud 

To enhance the security of the network and information systems of Rachen Healthcare Ltd 

To better understand how people interact with the websites of Rachen Healthcare Ltd 

To administer the website and carry out data analysis, troubleshooting and testing; and 

To determine the effectiveness of promotional campaigns and advertising 

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested. 

Where we are processing personal data that we have obtained via the website based on having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage www.rachenhealthcare.co.uk.  Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit. 

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the "Unsubscribe" option in any email we send to you and providing the details requested or by contacting us via the following webpage www.rachenhealthcare.co.uk and we will take steps to ensure that this information is deleted as soon as reasonably practicable. 

We will not share, sell, or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law. 

 How Safe is your Information? 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction, and damage. 

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk. 

Disclosure of your Information 

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including: 

Business partners, suppliers, and sub-contractors for the performance of any contract we enter with them or you 

Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website 

Please note, we may need to disclose your personal information where we: 

Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller 

Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or 

Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction 

Your Rights in Respect of your Data 

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the following webpage www.rachenhealthcare.co.uk  

If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following webpage www.rachenhealthcare.co.uk . We shall process your request to access your information within one month of receipt, or we will let you know within that time frame if we need more information from you. We will process your request free of charge. 

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage www.rachenhealthcare.co.uk  

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your area. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/. 

If you have any further queries or comments on our Privacy Policy, please contact us via the following webpage www.rachenhealthcare.co.uk  or you can contact us by emailing officeadministrator@rachenhealthcare.co.uk . We also welcome your views about our website and our Privacy Policy.